Privacy Policy

1. Who We Are

RepairWala IT Services ("we", "us", or "our") is an IT services company located at B2, B3, Rd Number 32, Jai Bhavani Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra – 400604. We provide laptop repair, CCTV installation, data recovery, networking solutions, and related IT services in Thane and Mumbai.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit repairwalaitservices.com or contact us through any channel. It is compliant with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and the Information Technology Act, 2000.

2. Information We Collect

We only collect the following data when you voluntarily contact us:

• Name — to address you correctly
• Phone number — to call or WhatsApp you about your inquiry
• Email address — optional, if you choose to provide it
• Service details / message — to understand your requirement

We do not collect payment information, government IDs, or any sensitive personal data through this website. We do not store your form submissions in any database — all inquiries are delivered directly to our team via email.

3. How We Use Your Information

Your information is used solely for the following purposes:

• Responding to your service inquiry or quote request
• Scheduling a technician visit or on-site service
• Providing after-service support or follow-up

We do not use your data for marketing, send promotional SMS/emails, or share it with any third party for commercial purposes. We will only contact you for matters directly related to your inquiry.

4. Cookies & Analytics

This website uses the following third-party analytics tools to understand how visitors use our site:

• Google Analytics (Google LLC) — collects anonymised data about page views, session duration, and traffic sources. Google may set cookies in your browser. You can opt out via Google Analytics Opt-out. Google's privacy policy: policies.google.com/privacy.
• Microsoft Clarity (Microsoft Corp.)— records anonymised session behaviour (scroll, click heatmaps) to help us improve the site. No personally identifiable information is captured. Clarity's privacy policy: Microsoft Privacy Statement.

These tools collect data anonymously and do not identify you personally. No analytics data is combined with the contact information you provide.

5. Third-Party Sharing

We do not sell, rent, trade, or share your personal data with any third party for advertising or marketing purposes. Your contact details are not shared with external companies, ad networks, or data brokers.

The only third parties involved in data handling are:

• Google Analytics & Microsoft Clarity — analytics only (anonymised, as described in Section 4)
• Email service providers — your inquiry is delivered to our team inbox; no data is stored on third-party servers beyond standard email delivery
• Legal obligation — we may disclose data if required by a court order, government authority, or applicable Indian law

6. Data Retention

We retain your contact information only for as long as necessary to fulfil your service request and for any reasonable follow-up period (typically up to 90 days after your service is completed). After that, your email correspondence may be archived per standard email retention practices or deleted on request.

Since we do not maintain a customer database on this website, your data exists only in email communications with our team.

7. Your Rights Under the DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights as a Data Principal:

• Right to Access — you may request confirmation of whether we hold any personal data about you and a summary of what it is.
• Right to Correction — you may request that we correct inaccurate or incomplete personal data.
• Right to Erasure — you may request that we delete your personal data, subject to any legal obligations we may have.
• Right to Grievance Redressal — if you believe your data has been handled improperly, you may raise a complaint with our Grievance Officer (see Section 10).
• Right to Withdraw Consent — you may withdraw consent to being contacted at any time by emailing us. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Nominate — you may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, contact our Grievance Officer using the details in Section 10.

8. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us immediately and we will delete it.

9. Data Security

All data submitted through our contact form is transmitted over HTTPS (encrypted connection). We implement reasonable organisational and technical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Since no personal data is stored in a public-facing database, the risk surface is minimal.

10. Grievance Officer & Contact

In accordance with the DPDP Act 2023 and the Information Technology Act 2000, we have designated a Grievance Officer to address data-related concerns:

If your grievance is not resolved to your satisfaction, you may escalate to the Data Protection Board of India once constituted under the DPDP Act 2023.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will indicate when changes were made. Continued use of the website after changes constitutes acceptance of the updated policy.